Privacy Policy

True Bowl is owned and operated by KNAPT Ventures LLP, registered at Cabin No. 13, 3rd Floor, Landmark Cyber Park, Sector 67, Manesar, Gurugram, Haryana — 122101. For anything related to this policy, you can reach us through our Contact Us page.

When you browse or shop with us, we may collect:

• Contact details you give us — name, email, phone number, shipping address
• Order details — what you bought, when, and for how much
• Account information, if you create one — login details and order history
• Basic technical data — device type, browser, and how you interact with the site, collected automatically through cookies and analytics tools

We don't collect payment card details directly — those are handled by our payment processor, not stored on our servers.

We use your information to:

• Process and deliver your orders
• Send order updates, shipping confirmations, and respond to your queries
• Improve the site and understand how people actually use it
• Send marketing emails or offers, only if you've opted in — and you can opt out anytime

Like most online stores, we use cookies to keep your cart working, remember your preferences, and understand site traffic through analytics tools. You can control or disable cookies through your browser settings, though some parts of the site may not work as well without them.

We share information only where it's needed to run the business — our payment gateway to process transactions, our courier and logistics partners to deliver your order, and tools like email or analytics providers that help us run the store. We don't sell your personal information to anyone, for any reason.

We take reasonable technical and organisational measures to keep your information secure — but no online system is 100% risk-free, and we can't guarantee absolute security. If you ever suspect unauthorised access to your account, let us know right away.

You can ask us to access, correct, or delete the personal information we hold about you, and you can unsubscribe from marketing emails at any time using the link in those emails or by contacting us directly.

This site isn't intended for children, and we don't knowingly collect personal information from anyone under 18.

We may update this policy from time to time as our practices or the law change. The "last updated" date at the top of this page will always reflect the most recent version.

If anything here is unclear, or you'd like to exercise any of your rights over your data, reach out to us.