Returns & Refunds Policy

True Bowl products are consumable supplements your dog eats — for hygiene and safety reasons, we're not able to accept returns of opened pouches or chews, the same way most food and supplement brands operate. This isn't about avoiding responsibility; it's a genuine safety standard, and we hold to it consistently.

Where we absolutely do take responsibility is if something on our end went wrong.

If your order arrives damaged, the wrong product, or with a manufacturing defect, we'll replace it or refund it — no questions asked. This applies whether the pouch is opened or unopened, since the issue is on us, not you.

Contact us within 48 hours of delivery with your order number and a photo of what arrived. That's usually enough for us to sort out a resolution quickly, without back-and-forth.

Once a refund is approved, it's issued to your original payment method. Depending on your bank, it can take anywhere from 3–10 business days to actually reflect in your account after we process it.

If you need to cancel an order, reach out as soon as possible after placing it. If it hasn't shipped yet, we can cancel and refund it in full. Once an order has shipped, it falls under the damaged/incorrect item terms above rather than a standard cancellation.

If anything about your order needs sorting out, contact us — we'd rather resolve it directly than have you stuck wondering.